Ids rv dealer software

Customer service is more important than ever. With technician shortages, supply chain disruptions, and other challenges burdening the industry, customer service, teams are feeling the pressure to do more with less. What can RV dealers do to maintain and even improve service at their dealership to meet customer expectations? We rounded up insights from speakers […]. Do these challenges sound familiar to you?

Your customer is upset that no one can tell them when their unit will be ready Your customer claims that they did not authorize work on their unit Your service advisors are frustrated, overwhelmed, and burnt out You are constantly recruiting and retraining service advisors because they turn […].

One of the biggest shifts was the need for contactless payments and signatures. In fact, contactless convenience seems to be a trend that many dealers plan on carrying on into the future. Service department is probably the most influential department in customer retention for us. So, having IDS has been our biggest advantage.

By having a customer footprint throughout the entire dealership, our sales staff gains an immediate advantage. It really brings all areas of our dealership together and drives our success. Coming in and tackling our data and doing it in a way that does not disrupt our day-to-day business is key. The reason IDS could do this is simply because the system works. It is leaps and bounds ahead of what the competition is offering. Before choosing IDS, we looked around at a number of successful dealerships and we found that the one thing they all had in common was IDS.

We felt that IDS was best in class in that aspect. With IDS, we can quickly switch back and forth between locations to look at reports by location or for all locations together. Makes my life a lot easier. Once you take the first couple months to get going on IDS, there are minimal hassles after that. What We Do By actively engaging RV , marine and trailer dealership communities, we deliver the technology, insights and expertise you need to foster growth and profitability.

Who We Are We are not just employees of a tech company. Our Story When Steve Hawkins started IDS in - originally known as RVSoft - his goal was simple: to work closely with RV dealerships to give them all the technology, insights and expertise they need to steer their business toward growth and success.

Becoming a True Industry Partner Fueled by feedback from dealers, the software continued to incorporate more and more dealership processes into its functionalities. Service department is probably the most influential department in customer retention for us. So, having IDS has been our biggest advantage. By having a customer footprint throughout the entire dealership, our sales staff gains an immediate advantage.

It really brings all areas of our dealership together and drives our success. The IDS Professional Services Team is made up of individuals with hands-on RV industry experience, gained from working in and for some of the most successful dealerships in the nation. Their services go way beyond basic system consulting into other areas, such as business process re-engineering and best-practice development and management for your RV dealership.

Our team of knowledgeable and friendly Customer Support Engineers offer specialized support for all aspects of your dealership. Equipped with decades of RV industry experience, they are a valuable resource for answering technical questions and providing tailored solutions for your dealership. It interlinked all of the departments together, and my accounting department was like night and day. Just having the right system in place can make you more successful.

It's an excellent system to handle our motorhome business. We find that IDS is very comprehensive and meets the needs of our full-service dealership: sales, parts, service, body shop and the business office. Why IDS is Different. Tailored Industry-Specific Tools Pick yours. Run by True Industry Experts Meet the team. Fueled by Strong Industry Ties Get connected. RV Marine Trailer. Unify your team Leverage a fully integrated system that creates a seamless flow of information between your departments.

Management Gain real-time visibility across your entire dealership to ensure complete control.