The pass program ri

Traffic, weather, or other delays may sometimes result in a late pick-up that is unavoidable. Please wait until the end of the minute window before calling us to ask about your ride. We will make every effort to pick you up on time. All RIde service is door-to-door, as needed. Drivers are trained to assist you and are sensitive to your needs.

However, drivers do not enter homes and do not go beyond the main lobby of a building. Drivers are also not allowed to lift passengers or mobility devices up and down stairs.

Passengers must make other arrangements for assistance in these cases. Drivers also are not allowed to carry grocery bags or other packages. For your safety and the safety of others, you must use a seatbelt at all times. If you need assistance, please ask your driver. If you use a wheelchair or other mobility device, your driver will secure the device using a four-point system and you must use a lap and shoulder belt in addition to any belts you may have on your mobility device.

In the event of an emergency, follow the directions of your driver. If there is a winter storm or other emergency, please watch for media announcements regarding RIde Service. Be sure that your entryway and walkways are clear of ice and snow. This will make it safer for our vehicles and drivers to get to you. Severe Weather Policy. Drivers are not permitted to carry your bags. Service animals are welcome on the bus. When you are reserving a trip, please let the RIde Reservationist know if you will be traveling with a service animal.

As a courtesy to others, smoking, eating, drinking, and radio playing are not allowed on the bus. Complaint Policy and Procedures.

No Show Policy. Severe Weather Cancellation Policy. How are we doing? We would like to know what you think about our service.

Questions, comments, or complaints may be sent to the address below or you can call the RIde administrative office at Monday through Friday between the hours of am and pm.

If you have a complaint or comment about service, please have the date and time of the event and the bus number or driver name when you call. Riders with Disabilities. RIde Program. Share a Ride. Photo ID Applications. Helpful Links. How to Schedule Trips. Share via. Facebook Messenger. Yet, every day you see the challenges that your child faces. You see how much effort is behind each new skill learned, each hard-won gain. If your child has challenges brought on by trauma, a disability or mental health issues, you may struggle to provide the guidance and intensive coaching that your child needs.

You know that many opportunities to practice a new skill, with repetition and consistency, are how your child will learn.

You do your best. Yet, sometimes, extra help is needed so your child can make use of the many learning opportunities throughout each day. PASS: helping your child to thrive.

Supporting families. At Looking Upwards, we understand that families know their child the best. Our goal is to be a resource for families, in helping their child to grow. Who to contact:.